For domestic retail accounts, customers have option to elect to use S2B Distribution ground shipping.  Estimate of shipping cost will be based on your PO and will be quote by sales to acquire customer’s confirmation before shipping.  Or customer can choose to use its own shipping account with one of the major shipping carrier in Canada. The above is designated for Canadian customers only. US shipping may differ. Please contact us for more information, if shipping for US Customers.

For E-Commerce / Drop-shipping accounts, orders will be fulfill via S2B Distribution ground shipping.  Canadian shipments will be ship via Canada Post from BC Canada and USA shipments will be ship via USPS from Blaine Washington.  Estimate of shipping cost will be based on your PO and where the shipment is shipping to.  All shipping quote will be quote by sales to acquire customer’s confirmation before shipping. Hazardous materials cannot be shipped by any other method than a Ground Service.

If an order is refused for any reason, S2B will be compensated for all shipping charges, including any C.O.D. fees, as well as a fifteen percent (15%) restocking fee. Such compensation must be received by S2B before any other Customer orders are released to S2B's Distribution Center for processing and shipping.

All orders are shipped FOB Canada or Blaine and prepared by S2B Distribution. Damages are the responsibility of the Carrier once the shipment is delivered to the Carrier. Customers must make damage claims directly to the Carrier within 10 days of receipt of the order. All boxes and packaging material are necessary when filing a claim.

Recipient must inspect orders when arrived.  Visible damage claims must be clearly noted on the delivery receipt and inform S2B Distribution.  Such damages must be reported within 24 hours, with documented proof, otherwise claim and/or credit may be denied. To ensure full credit, original packaging, manuals and shipping boxes must be retained for inspection.

All shipping/pricing discrepancies must be reported within 5 business days of receipt of order.

WARRANTY

S2B Distribution ensures that all the S2B Distribution products come with a 1 Year Limited Warranty against defects in materials and workmanship. This warranty covers the original purchaser from the date of purchase.  However, this warranty does not cover normal wear of the product, misuse, improper care, mishandling, accident, abuse or abnormal use of the product, use the product other than in accordance with its intended damages caused by improper use or unauthorized repair or maintenance; if the product is modified or altered or constitutes a product not sold by S2B Distribution to the distributor or manufactured by S2B Distribution. 

RETURNS

Procedure

1. Fill up the RMA request form on www.s2bdistribution.com page.2. S2B RMA department will process your request and send you a RMA number within a delay of 48 business hours.3. Print out the RMA form and ship along with the defective devices for verification and please ensure to mark RMA# on outside of the carton shipment box.4. Please note the RMA number is valid for a period of thirty (30) days.  All unauthorized products will be returned at your expense.5. Following the evaluation of the returned merchandise, a credit memo will be applied to the account and sent by email. - Please note that the product(s) should be returned in his original package with all pieces included.  Missing piece may result in restocking fee charge.Also, I included a template of RMA form which we currently using at S2B for your reference to create a digital version for customer to fill up with.